Shipping policy
Shipping Policy
This shipping policy explains how GamerSpecies fulfils orders, how delivery estimates work and what to do if there is an issue with your shipment.
GamerSpecies products are made to order. This means your item is produced after you place your order, rather than being taken from a large stockroom. It helps reduce overproduction and waste, but it also means delivery can take a little longer than buying a ready-made item from a warehouse.
Fulfilment and delivery times
Fulfilment time and delivery time are not the same thing.
Fulfilment is the time it takes to produce, print, pack and hand your order to the carrier. Delivery time is the time it takes the carrier to deliver the package after it has been picked up.
Most orders are usually fulfilled within 2–5 business days. After fulfilment, shipping time depends on your delivery location and the shipping method available at checkout.
In simple terms:
Production time + shipping time = estimated delivery time
Delivery estimates are shown as guidance only and are not guaranteed. Orders may occasionally take longer due to product availability, fulfilment delays, failed delivery attempts, customs checks, carrier disruption, public holidays or busy seasonal periods.
Made-to-order production
Each GamerSpecies product is made after your order is placed. Because of this, your order may not ship immediately.
Once your order has been produced and passed to the carrier, you will receive a shipping confirmation email with tracking information where available.
Shipping carriers
We work with fulfilment and shipping partners to produce and deliver orders. The carrier used for your order may vary depending on your location, the fulfilment centre used and the shipping method available at checkout.
Shipping destinations
We ship to the countries and regions available at checkout.
If your country is not available at checkout, we are not currently able to ship there. Shipping availability may change over time depending on fulfilment options, carrier availability and customs requirements.
Address accuracy
Please make sure your shipping address is complete and correct before placing your order.
Customers are responsible for entering the correct delivery details at checkout. GamerSpecies is not responsible for delays, failed deliveries or lost packages caused by incorrect, incomplete or auto-filled addresses.
If you realise you entered the wrong address, contact us as soon as possible at help@gamerspecies.com with your order number and the correct address.
We will do our best to update the address before the order enters production or ships, but we cannot guarantee that changes can be made once the order is being processed.
PO boxes and alternative delivery addresses
Some carriers may not deliver to PO boxes, parcel lockers, hotels, freight forwarders or certain alternative delivery addresses.
If your delivery address cannot be served by the available carrier, your order may be delayed, returned or cancelled. Please use a reliable delivery address where you can receive parcels.
Split shipments
Some orders may arrive in more than one package. This can happen if items are produced at different fulfilment locations or need to be shipped separately.
If your order is split into multiple shipments, you may receive more than one tracking number and the packages may arrive on different days.
Delayed orders
If your order has not arrived by the estimated delivery date, please allow a few extra business days, as carrier delays can happen.
If your order still has not arrived, contact us at help@gamerspecies.com with your order number and tracking number. We will check the order status and help review the next steps.
Delivered but not received / suspected stolen packages
If tracking shows your order as delivered but you have not received it, please first check around your delivery address, with other members of your household, neighbours, building reception, parcel lockers or any safe place where the carrier may have left the package.
If the package still cannot be found, contact us at help@gamerspecies.com with your order number and tracking number. We will review the tracking information and help advise on the next steps.
If tracking confirms that the package was delivered to the correct address and it appears to have been taken after delivery, this may be treated as package theft. In that case, we may not be able to refund or replace the order, but we will always review the situation before confirming the outcome.
If package theft is a concern in your area, we recommend using a secure delivery address where someone can receive the parcel, such as a workplace, building reception or another trusted address.
Damaged packages or products
If your package arrives damaged, please keep the packaging and take clear photos before throwing anything away.
If the product inside is damaged, take clear photos of the item as well. Email the photos to help@gamerspecies.com with your order number and a short explanation of the issue.
Please contact us as soon as possible, ideally within 30 days of delivery.
Missing or incorrect items
If your order is missing an item, or if you received the wrong product, contact us at help@gamerspecies.com with your order number and a clear explanation of what is missing or incorrect.
We may ask for photos so we can review the issue properly.
Customs, duties, VAT and import fees
Orders may be produced and shipped from different fulfilment locations depending on product availability and destination.
For some international orders, customs duties, VAT, import taxes, handling fees or other local charges may apply. These charges are set by the destination country or carrier and are outside our control unless they are collected at checkout.
Where applicable, the customer is responsible for any import charges, duties or taxes that are not collected at checkout.
We cannot mark orders as gifts or declare a lower value on customs forms.
Returned packages
If a package is returned because of an incorrect address, refused delivery, unpaid customs charges, missed delivery attempts or failure to collect from a pickup point, contact us at help@gamerspecies.com.
We will review the order and advise what options are available. Additional shipping charges may apply if the order needs to be resent.
Contact
For shipping questions, contact:
Please include your order number so we can find your order quickly.