Refund policy

We guarantee that if you need to return what you have bought from us, for any reason whatsoever, you are free to do so. We only ask that you send the goods back to us within 30 days of the purchase date and make sure they are returned with their original tags and packaging.

All goods will be inspected on return. Please note that items returned worn, odoured, stained (with perfume, make-up or deodorant), washed, or handled inappropriately, or returned outside of the 30 day returns period will not be accepted and will be returned to the customer.

Overseas Returns (Outside Ireland): please clearly mark your parcel as a RETURN. We cannot be held responsible for any import taxes or charges relating to incorrectly labelled returned parcels.

To start a return, you can contact us at help@gamerspecies.com. We will send you a return form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

How to return an item

  1. Fill out the Returns Form and print it out.
  2. The garment must be unworn and unwashed.
  3. Please wrap the package securely, making sure to include your Returns Form. Seal your package securely.
  4. Please take your parcel to your nearest Post Office and make sure the correct amount of postage is applied for it to reach us as parcels will be returned back to you as undelivered.
  5. Always obtain a 'Certificate of Posting' form and retain it as proof of postage because, regrettably, we cannot be responsible for items that fail to reach us.
  6. Goods are returned to us at your own expense. We will only refund delivery charges if the return is a result of our error or faulty goods - if this applies to you, please see the HOW TO RETURN OR EXCHANGE A FAULTY/INCORRECT ITEM section below. Refunds can only be made to the original purchaser's account.
  7. Refunds are usually processed within 24 working hours of receipt of your parcel. Please note, refunds can take a few days to show in your account depending on how quickly your bank processes this.
  8. No refunds can be offered after the 30 day returns period.
  9. Overseas Returns: please clearly mark your parcel as a RETURN. We cannot be held responsible for any import taxes or charges relating to incorrectly labelled returned parcels.

Returned parcels
Any undelivered parcels returned back to us through no fault of ours, or the postage company, will be refunded back on receipt. If you still want to receive your items, you will need to place a new order for them. Please note: Only the value of the items on the original order will be refunded.

Reasonable care
Customers are legally obliged to take reasonable care of the items they order whilst they are in their possession. If you have purchased items from Last Exit to Nowhere the following applies:

  1. You can open the packaging to look at and try on the products you have ordered.
  2. You must not try on products wearing strong perfume/deodorant or makeup/creams which may leave a scent or marks on the products.
  3. You must protect the products from smells such as smoke or cooking.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at help@gamerspecies.com.